Q1: What is the standard lead time and cost for prototyping?
A1: Our standard sampling process typically takes 7 to 10 business days. Prototyping costs vary based on design complexity and material requirements; however, these fees are generally fully refundable upon the placement of a bulk production order that meets our minimum order quantity (MOQ).
Q2: How do you guarantee consistency between the approved sample and mass production?
A2: We utilize a “Golden Sample” protocol. Once the prototype is approved, it serves as the definitive technical benchmark for the production line. Our Quality Control (QC) team conducts multi-stage inspections to ensure that every piece in the bulk order maintains the exact specifications, tolerances, and finish of the original sample.
Q3: What is the total turnaround time from order confirmation to final delivery?
A3: For most mass production orders, the lead time is approximately 25 to 45 business days following final design approval and deposit receipt. This timeframe may fluctuate slightly depending on the volume and technical intricacy of the collection.
Q4: Are public holidays factored into the production schedule?
A4: Our quoted lead times refer to actual working days. We recommend that clients account for major statutory holidays when planning seasonal launches. Our account managers will provide an adjusted production timeline well in advance of any scheduled facility closures.
Q5: Do you offer design assistance, or must we provide technical drawings?
A5: We offer comprehensive OEM and ODM services. Whether you provide finished 3D CAD files or initial conceptual sketches, our in-house engineering team can assist with technical rendering and structural optimization to ensure your designs are production-ready.